• Home (tab) > Styles > Right-click on the Normal style > Modify
• ◉ New documents based on this template (It is really important to select this radio button!)

• C:\Users\TheUserNameYouWantToUse\AppData\Roaming\Microsoft\Templates\Normal.dotm
  • Ctrl-A = ^A = Select everything (even though there is nothing but one blank line)
  • Font (on the Home Ribbon)
    • Font:  TNR
    • Font Style:  Regular
    • Font Size:  12
  • Paragraph (on the Home Ribbon)
    • Spacing Before:  0pt
    • Spacing After:  0pt
    • Line Spacing:  Single
  • Page Setup (on the Page Layout Ribbon)
    • Margins:  Moderate
  • Ctrl-S = ^S = Save the file using the same name (Normal.dotm)
    ~FA1 = File (menu) > Save As > Current Folder (Templates) > Save as type: Normal.dotm
• C:\Users\TheUserNameYouWantToUse\AppData\Roaming\Microsoft\Templates\NormalEmail.dotm

This error usually occurs if the OST or PST file you are using is:
- Unavailable.
- Protected with file permissions.
- On a share on a server and the network is down.
- Corrupt.

To correct this problem, store the OST or PST file on the local computer.
You may also want to run the scanost.exe and scanpst.exe tools to verify file integrity.
C:\Program Files\Microsoft Office\Office12\SCANPST.exe

• used to maintain off-line availability of items = a local file which stores emails

• used to store archived items = a cached file
• To move a PST
  • Exit Outlook > move the PST file > Control Centre to point the profile to the new location > open Outlook

• Scanpst.exe or Scanost.exe (for Exchange) must be run many times until it finally says there are no more errors. 
  • C:\Program Files (x86)\Microsoft Office\
• outcmd.dat
  • Exit Outlook > Rename outcmd.dat outcmd.old > Start Outlook
• extend.dat
  • Exit Outlook
  • rename "C:\...\AppData\Local\Microsoft\Outlook\extend.dat" [to extend.old]
  • rename "C:\...\AppData\Local\Microsoft\FORMS\FRMCACHE.dat" [to frmCache.old]
  • Restart Outlook 2007
• Open Outlook in Safe Mode > Help > Detect and Repair
  • cmd > outlook /safe
  • This does not seem to be available for Outlook 2010 (Windows 7 x64)
• Uninstall Google Desktop.
• http://www.howto-outlook.com/

• Windows > Control Panel > Mail (32-bit)
  • To set up e-mail in Outlook.
• MS Outlook ...
• BCC ... - Automatically send a copy of the message.

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